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Disclaimer and Policies

A. General Information

1. Tailor-Made Vacation Descriptions

1.1 Hellenic Holidays Tailor-Made Vacations: Hellenic Holidays (referred to as HH from here throughout this document) will create bespoke (tailor-made) vacations tailored to the needs and preferences of our guests. HH bespoke vacations provides the opportunity to choose from a range of destinations, hotels, villas, and activities. These trips are generally offered without an escort, but can also include a HH escort upon request and additional cost.

1.2 Hellenic Holidays Tailor-Made Vacation Pricing: HH bespoke vacation pricing include only those items listed on your HH proposal and may vary significantly based on request. Prices generally include hotel and/or villa accommodations as noted in your proposal, meals as specified, guided and or private sightseeing and other activities / excursions as noted in your proposal, as well as land, sea, and air transportation within Greece and or Turkey as noted in your itinerary, a HH final itinerary for selected additional activities, restaurant selections and helpful tips and all hotel taxes and fees. HH bespoke vacations do NOT include: international airfare to and from Greece and or Turkey, unless otherwise noted; baggage handling; nominal/variable city tax (collected by a hotel) if applicable; meals other than as specified in your proposal; alcoholic and other beverages; personal expenses such as phone calls, laundry, passport and visa fees, vaccinations, and any other optional and incidental expenses.

2. Villa Rental Descriptions

2.1 Villa Rental and Hellenic Holidays Tailor-Made Vacations that include a Villa Rental: HH will arrange Villa Rentals or bespoke vacations that include a Villa Rental tailored to the needs and preferences of our guests. HH bespoke vacations provides the opportunity to choose from a range of destinations, hotels, villas, and activities. These trips are generally offered without an escort, but can also include a HH escort upon request and additional cost.

2.2 Hellenic Holidays Pricing for Villa Rental and Tailor-Made Vacations that Include a Villa Rental: HH bespoke vacation pricing include only those items listed on your HH proposal and may vary significantly based on request. Prices generally include villa accommodations as noted in your proposal, meals as specified, guided and or private sightseeing and other activities / excursions as noted in your proposal, as well as land, sea, and air transportation within Greece and or Turkey as noted in your itinerary, a HH final itinerary for selected additional activities, restaurant selections and helpful tips and all hotel taxes and fees. HH bespoke vacations do NOT include: international airfare to and from Greece and or Turkey, unless otherwise noted; baggage handling; nominal/variable city tax (collected by a hotel) if applicable; meals other than as specified in your proposal; alcoholic and other beverages; personal expenses such as phone calls, laundry, passport and visa fees, vaccinations, and any other optional and incidental expenses.

3. Cruise Descriptions

3.1 Hellenic Holidays Cruise Vacations: Hellenic Holidays arranges cruise vacations using hand-picked cruise suppliers. In addition to the Hellenic Holidays Terms & Conditions, guests traveling on a cruise vacation are subject to the policies outlined in the Terms & Conditions of the individual cruise company that has been booked for them. 

3.2 Hellenic Holidays Cruise Pricing: Hellenic Holidays cruise vacation pricing are typically ‘cruise only’ rates, unless otherwise specified in your proposal. The price of the cruise vacation includes only those items listed in your cruise vacation proposal and the cruise itinerary that you have chosen, as provided by the relevant cruise company. If you have also included HH add-ons, the items included will be listed in your proposal. The following items are not included in your Hellenic Holidays Cruise Vacation (unless otherwise specified): international airfare to and from Greece and or Turkey, unless otherwise noted; baggage handling; nominal/variable city tax (collected by a hotel) if applicable; meals other than as specified in your proposal; alcoholic and other beverages; personal expenses such as phone calls, laundry, passport and visa fees, vaccinations, and any other optional and incidental expenses. Please note as per each individual cruise company’s terms and conditions, as applicable, if oil prices move as per the cruise company’s applicable definition, Hellenic Holidays reserves the right to charge our guest’s credit card an amount equal to the amount indicated in the cruise company’s terms and conditions, if any. Your signature attests that you authorize Hellenic Holidays to proceed with such a charge, as applicable, without any further required credit card authorization.

4. Miscellaneous Information

4.1 Payment: U.S. dollar payments or any non-Euro denominated currency payments will be converted to Euro upon receipt. If Value Added Tax or Municipal Tax for Hellenic Holidays, its subsidiaries, or its vendors increases between the time of this agreement and the time the guests travel to Greece and or Turkey, HH reserves the right to unilaterally increase the total price of the travel package proportionately in order to reflect such tax increase, and therefore guests will wholly assume the cost of such an increase, if applicable. In the event a refund is provided, currency conversion costs and expenses associated with exchange rate fluctuations will be subtracted from such refund. Additionally, it is impossible to foreshadow accurately fluctuations in exchange rates or increases to the cost element of your travel arrangements such as airfare, fuel, airport charges, entrance fees, and other service providers’ tariffs. In the event of such fluctuations or increases affecting the prices which we pay for transportation, entrance fees, and services generally, we reserve the right to adjust our prices as may be necessary at any time up to your departure. This tour is based on (2) passengers in double occupancy. If the number of travelers changes, the cost will change also.  In addition, if the dollar depreciates more than 5%, we reserve the right to debit your account for additional costs up to 10 business days after receipt of final payment. Further, the price of each travel package is based on the given proposal and service list, including specific hotels for travel during the time you requested. Note: Services have NOT been confirmed pending your approval of our vacation blueprint. All services are based on availability at the time of booking, thus prices may need to be adjusted as travel dates are determined and services are confirmed. Accommodations in our recommended packages have been chosen in consultation with you to reflect your needs and preferences for charm, service, location and cost. 

4.2 Passports and Visas for Greece and other EU countries: U.S. and Canadian citizens may enter Greece for up to 90 days for tourist or business purposes without a visa. The passport should be valid for at least six months of remaining validity beyond the period of stay. Non-US or Canadian citizens should contact Hellenic Holidays or the appropriate Greek consulate for information on necessary documents required. The above information on entry and exit requirements (for Greece) has been confirmed with the local authorities and the US Department of State. However, these requirements are subject to change at any time. It is the traveler’s responsibility to check with the equivalent embassy and its consulates for up-to-date information.

4.3 Passports and Visas for Turkey: U.S. and Canadian citizens need a passport and visa to travel to Turkey. If you are traveling as a tourist, you can purchase three month-multiple entry e-visas via the website www.evisa.gov.tr and stay in Turkey up to 90 days within 6 months starting from the first entry date. Non-US or Canadian citizens should contact Hellenic Holidays Greece or the appropriate Turkish consulate for information on necessary documents required. The above information on entry and exit requirements (for Turkey) has been confirmed with the US Department of State. However, these requirements are subject to change at any time. It is the traveler’s responsibility to check with the equivalent embassy and its consulates for up-to-date information.

4.4 Change of Services Policy: All requests for deviation from the accepted proposal must be submitted in writing. In addition, once services are booked any requested changes will incur a processing fee of $75 plus any cancellation fees charged by suppliers and or vendors. For example, once Domestic Greek or Turkish Air and ferry tickets have been issued, changes may incur penalties imposed by the carrier.

4.5 Itinerary Changes: As travel arrangements are made far in advance and unforeseen circumstances may require last minute adjustments, we reserve the right to change the itinerary for any reason at any time. In addition, all sailing itineraries are weather permitting. 

4.6 Luggage Requirements of Domestic Greek and or Turkish Airlines: If your itinerary includes domestic flights in Greece or Turkey, be aware that the baggage allowance for international flights is generally greater than the allowance for domestic flights. Contact us for additional information.

4.7 Hotel and Villa Accommodation Bed Arrangements: Double or Queen bedded rooms are provided in most situations unless otherwise noted. Hotel and Villa accommodations for Hellenic Holidays Tailor-Made Vacations will vary subject to availability.

4.8 Booking a Hotel for Early Arrival or Late Departure: Generally hotel rooms will be available between approximately noon and 3pm, and are to be vacated between 10 am and noon, irrespective of your arrival or departure times, unless we have stated otherwise. Should you wish your room to be ready prior to noon on your day of arrival or available after 10 am for an afternoon or evening departure, it is possible to reserve the room at the time of booking at a cost no greater than the extra night price.

4.9 Traveling with children: If you are travelling with young children, it is important to note that child seats are not provided for transfers and the legislation varies between Greece and Turkey.  If you specifically require a car seat, we advise you to either take your own with you, or contact Hellenic Holidays, and we will do our utmost to try and arrange this for you – there may well be an additional charge for this.

4.10 Vacations and Activities – General Health Requirements: Hellenic Holidays Activities and or Vacations may not be suitable if you have any disability or have reduced mobility (including being confined to a wheelchair). Therefore, in the interest of safety and comfort for all as a whole, you must be fit enough to participate or alternatively you must have an able bodied companion to assist you throughout your vacation and or activity. Please note that some of the featured touring itineraries may involve early starts and long days, with substantial travel between featured sites and destinations. As vehicle and road standards may not be comparable to that of the United States, please keep this in mind when considering any personal health concerns, as well as your general comfort.  

4.11 Gratuities: Gratuities to escorts, tour guides, drivers, transfer personnel, hotel staff and travel consultants is left to the discretion of the guests and is not included. Gratuities for cruise staff is pooled and suggested can be advised.

B. Terms & Conditions

1. Reservation Process

1.1 Reservation Process for a Hellenic Holidays Tailor-Made Vacation or Villa Rental: Once you have approved your tailor made vacation or Villa Rental proposal, the next step in the process is the completion of the registration form. Please complete the form and return it back with copies of your passports. A non – refundable retainer in the amount of $250 per person and deposit of $ 800 per person ($250 per person of the deposit is non-refundable) are required to proceed with the construction of your tailor-made vacation or villa rental. All payments are credit toward the cost of your tailor-made vacation or villa rental. If travel dates are within 60 days of this reservation request, full payment is required to proceed with services. The receipt of your deposit and/or final payment will indicate that you have read these Terms and Conditions, and that you have agreed to them. Late reservations (those received less than 30 days prior to departure) will be charged an additional $95 on the final invoice to cover addition costs.

2. Tailor-Made Deposit and Full Payment Policy

2.1 Tailor-Made Payment Schedule: An $800 per person deposit ($250 per person is NON refundable) is required to proceed with your booking. Your retainer will additionally be applied toward your trip. Your final payment is due 60 days prior to departure. If you wish to purchase additional services from Hellenic Holidays as you travel, your signature on your registration form authorizes us to charge your credit card for the agreed upon cost of those services as well as any change fees that may apply.  Payments must be made in U.S. funds by personal or company check, bank check, cash, or credit card (American Express, VISA and MasterCard). Please make checks payable to Hellenic Holidays, Inc.  Failure to provide full payment according to above outlined schedules will result in cancellation of your Hellenic Holidays Tailor-Made Vacation and no refund of payments made to date will be provided by Hellenic Holidays. 

2.2 Tailor-Made Vacation Cancellation/Refund Policy: All cancellation and refund requests must be received in writing by Hellenic Holidays. Cancellation or refund dates are computed from the date of receipt of written notification. All cancellations are subject to an administration fee of $175 per person if received 90 days or more prior to departure or sailing date, $350 per person if received between 89 to 29 days, 75 % of tour price if received 28-10 days and non-refundable if 9 days or less. Additionally, any cancellation fees imposed by the respective hotels, airlines, tour companies and cruise lines will be charged. Hellenic Holidays must normally make substantial payments to suppliers far in advance of the scheduled departure date. Hellenic Holidays does not guarantee recovery of any or all of the advance payments made and our best efforts to recover these payments will not include the institution of any legal proceedings in foreign jurisdictions. In addition, Hellenic Holidays is not responsible and will not refund any additional expenses you may have incurred should a trip be canceled (i.e. purchase of non-refundable airline tickets, visa fees, equipment or additional accommodations). We are not responsible for any costs incurred to travel delays, flight cancellations, or sickness.

3. Villa Rental Deposit and Full Payment Policy

3.1 Villa Rental Deposit and Payment Schedule: An $800 per person deposit ($250 per person is NON refundable) is required to proceed with your booking. Your retainer will additionally be applied toward your trip. Your final payment is due 60 days prior to departure. If you wish to purchase additional services from Hellenic Holidays as you travel, your signature on your registration form authorizes us to charge your credit card for the agreed upon cost of those services as well as any change fees that may apply.  Payments must be made in U.S. funds by personal or company check, bank check, cash, or credit card (American Express, VISA and MasterCard). Please make checks payable to Hellenic Holidays, Inc.  Failure to provide full payment according to above outlined schedules will result in cancellation of your Hellenic Holidays Tailor-Made Vacation and no refund of payments made to date will be provided by Hellenic Holidays. 

3.2 Villa Rental Cancellation/Refund Policy: All cancellation and refund requests must be received in writing by Hellenic Holidays. Cancellation or refund dates are computed from the date of receipt of written notification. All cancellations are subject to an administration fee of $175 per person if received 90 days or more prior to departure or sailing date, $350 per person if received between 89 to 29 days, 75 % of tour price if received 28-10 days and non-refundable if 9 days or less. Additionally, any cancellation fees imposed by the respective hotels, airlines, tour companies and cruise lines will be charged. Hellenic Holidays must normally make substantial payments to suppliers far in advance of the scheduled departure date. Hellenic Holidays does not guarantee recovery of any or all of the advance payments made and our best efforts to recover these payments will not include the institution of any legal proceedings in foreign jurisdictions. In addition, Hellenic Holidays is not responsible and will not refund any additional expenses you may have incurred should a trip be canceled (i.e. purchase of non-refundable airline tickets, visa fees, equipment or additional accommodations).We are not responsible for any costs incurred to travel delays, flight cancellations, or sickness.

4. Cruise Deposit and Full Payment Policy

4.1 Cruise Deposit and Payment Schedule: An $800 per person deposit ($250 per person is NON refundable) is required to proceed with your booking. Your retainer will additionally be applied toward your trip. Your final payment is due 60 days prior to departure. If you wish to purchase additional services from Hellenic Holidays as you travel, your signature on your registration form authorizes us to charge your credit card for the agreed upon cost of those services as well as any change fees that may apply.  Payments must be made in U.S. funds by personal or company check, bank check, cash, or credit card (American Express, VISA and MasterCard). Please make checks payable to Hellenic Holidays, Inc.  Failure to provide full payment according to above outlined schedules will result in cancellation of your Hellenic Holidays tailor-made vacation and no refund of payments made to date will be provided by Hellenic Holidays. 

4.2 Cruise Cancellation/Refund Policy: All cancellation and refund requests must be received in writing by Hellenic Holidays. Cancellation or refund dates are computed from the date of receipt of written notification. All cancellations are subject to an administration fee of $175 per person if received 90 days or more prior to departure or sailing date, $350 per person if received between 89 to 29 days, 75 % of tour price if received 28-10 days and non-refundable if 9 days or less. Additionally, any cancellation fees imposed by the respective hotels, airlines, tour companies and cruise lines will be charged. Hellenic Holidays must normally make substantial payments to suppliers far in advance of the scheduled departure date. Hellenic Holidays does not guarantee recovery of any or all of the advance payments made and our best efforts to recover these payments will not include the institution of any legal proceedings in foreign jurisdictions. In addition, Hellenic Holidays is not responsible and will not refund any additional expenses you may have incurred should a trip be canceled (i.e. purchase of non-refundable airline tickets, visa fees, equipment or additional accommodations).We are not responsible for any costs incurred to travel delays, flight cancellations, or sickness.

5. Supplemental Information

5.1 Cancellation Insurance: It is the traveler’s responsibility to protect his or her purchases. Travel Insurance is strongly recommended and in particular cancel for any reason insurance. Hellenic Holidays may provide information on optional trip cancellation insurance, please contact Hellenic Holidays for information on cancellation insurance.

5.2 Limits on Hellenic Holidays Responsibility: Hellenic Holidays, Inc. and/or its subsidiaries and agents (“Hellenic Holidays”) act only as an agent for the hotels, villas, restaurants, airlines, bus companies, ship lines, owners or contractors providing accommodations, transportation providers, or other service providers (“suppliers”). By acceptance of any Hellenic Holidays Vacation, receipts, or tickets, the Hellenic Holidays client agrees that Hellenic Holidays assumes no liability for any loss, injury or damage to a person or property, or otherwise any connection with any accommodations, transportation, or other service, resulting directly or indirectly from any acts of co-travelers, suppliers, nature, or dangers, delays, cancellations, and incidents related to the sea or weather conditions, health related problems before, after, or during the tour, fire, breakdown in machinery or equipment, acts of government or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, terrorist attacks, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or custom regulations, defaults, delays or cancellations or changes in itinerary or schedules, or from any causes beyond the control of Hellenic Holidays or for loss or damage resulting from insufficient, or improperly issued passports, visas or other documents, and that Hellenic Holidays assumes no liability sustained or incurred by a Hellenic Holidays client as a result of any foreign causes and is not liable for defaults or breach of contract of those persons, suppliers, or companies not directly under the control of Hellenic Holidays. Hellenic Holidays reserves the right to substitute hotels or villas or cruise lines with best available alternatives and make any changes in the itinerary where deemed necessary or caused by airline or ferry schedules, or other reasons. Land transportation is provided in accordance with the itinerary by private bus, minibus, or licensed cars, depending on the itinerary and the size of the group. By embarking on his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected.

6. Privacy Policy

6.1 Website Copyright: The copyright in the material on this web site rests with Hellenic Holidays and its suppliers. Your access to it does not imply a license to reproduce and/or distribute this information. This means that you cannot reproduce or distribute this information. This website is governed and construed in accordance with the laws of the United States and is subject to the exclusive jurisdiction of the United States.

6.2 Hellenic Holidays Privacy Policy: We respect the privacy of our customers therefore we are committed to the following privacy policy, which is designed to give you peace of mind and confidence. This privacy notice applies solely to information collected by this web site. It will notify you of the following: What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data.  The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information.